We can all agree that when private equity firms acquire new businesses, their primary goal is advancement. But we don’t know that even after acquiring the best business, they sometimes confront unknowns. One of the strenuous aspects of acquiring a business is coordinating the company’s workforce.

• A similar thing happened to our client. Two Key problems made their lives difficult: making adjustments and aligning working practices/methods with the employees and working with a troublesome SAAS data analytics system with technical risks. These issues caused them stress and turmoil, forcing them to make the difficult decision to halt a portion of their sales.

• They realized the issue and immediately looked for someone who could assist them in getting through the situation. It was both; mentally and physically grueling for them.

The effortful part was getting started. We wanted to make a variety of product fixes, yet we also knew we couldn’t demand much from our clients given that they were already facing issues on the employee side of the business.

• We decided to endeavor to resolve the issue entirely on our own. As a result, we began by making small changes and monitoring the results. After that, we made several product fixes over several weeks to stabilize the overall system.

• We finally achieved our goal after six months of dedicated support and workarounds. The new product was complete, with a steady system that provided excellent support. We were comforted that we didn’t have to involve our clients too much because we aimed to make their lives more stable and free them from dealing with frequent emergencies disrupting their workflow.

Mainly as we did the work on our own and took the responsibility to understand and put that extra effort eliminated the cooperation required from the employee side that they were lacking.

• The second issue was due to the inconsistencies in the system due to numerous unexpected emergencies. After stabilizing the system, the constant need to be on the edge was eliminated, and workflows began to flow more smoothly.

• After major issues were resolved, we centered our efforts on enhancing the product by adding new features to optimize the user experience. We also revamped the method of onboarding new customers.Ultimately, it was time to restart the portion of sales that had been put on hold and was causing our client significant financial losses. With new features and an improved user experience, many new sales channels opened up, allowing our clients to onboard many new customers.